1. Virtual Goods
All purchases made on EliteMobb are for virtual items, services, memberships, or premium currency (EM Points) used within the game.
These items:
- Have no real-world monetary value
- Cannot be exchanged for real currency
- Are tied to the user account that purchased them
2. Refund Eligibility
Because purchases grant immediate access to digital content, all sales are generally final.
This includes VIP subscriptions, Founder Pack, Travel Boss, and EM Points bundles purchased in the EM Shop.
Refunds may be granted in limited situations such as:
- Accidental duplicate purchases
- Technical errors during payment
- Billing issues caused by system malfunction
Refund requests must be submitted within 7 days of the purchase.
3. Non-Refundable Situations
Refunds will not be issued for:
- Dissatisfaction with gameplay
- Game balance changes
- Account suspensions due to rule violations
- Virtual items or EM Points already consumed or spent (including Rush, Search Protection activations, garage slot purchases, and Advanced Target Search pings)
- Loss of progress during beta resets
4. Chargebacks
Initiating a payment dispute or chargeback may result in:
- Suspension of the associated account
- Removal of purchased items
- Permanent account termination
Users are encouraged to contact support before initiating a chargeback so issues can be resolved quickly.
5. Contact for Refund Requests
Refund requests may be submitted to: [email protected]
Please include:
- Account username
- Purchase date
- Description of the issue